Store Policy

Customer Care

At Penelope Designs Creative Studio, we care about every detail — from the moment you place your order to the day your package lands on your doorstep. We’re a small team (just Alex and Iona!) who take pride in creating quality pieces and making sure you have a great experience shopping with us.

If you have any questions about your order, sizing, delivery, or anything else, please don’t hesitate to get in touch. You can reach us at penelopedesigns02@gmail.com and we’ll get back to you as soon as possible.

We’re here to help — so shop with confidence, knowing there’s always a real person on the other side ready to sort things out.

Privacy & Safety

Your privacy means a lot to us. At Penelope Designs Creative Studio, we only collect the information needed to process your order smoothly and provide a great shopping experience. This includes details like your name, email address, delivery address, and payment information.

All payments are processed securely through trusted third-party providers, and we never store or have access to your full card details. Any personal information shared with us is kept confidential and used only for order-related communication — like updates, delivery info, or returns.

We may use cookies or basic website analytics to understand how visitors use our site and to help us improve the experience. These tools don’t collect any personally identifiable information — they simply help us make our website better.

We’ll never sell or share your information with anyone else. Your trust matters, and we’re committed to keeping your data safe.

If you have any questions about your privacy, feel free to reach out to us at penelopedesigns02@gmail.com

Payment Methods

Credit / Debit Cards
PAYPAL
Offline Payments