Serenity Tide | I.P.B Original

At PDCS, all of our art prints are print to order, which means your print is created especially for you the moment you buy it.

Instead of keeping large amounts of stock, we work with a professional print partner who produces each print on demand. This ensures:

• Fresh, high-quality prints every time (no old stock, no fading, no warehouse damage)

• Less waste & more sustainability Because we only print what’s actually bought.

• More variety for you We can offer more designs, sizes, and styles without limitations.

How it works:

1. You place your order

2. Your print is professionally produced just for you

3. It’s carefully packaged and shipped directly to your door

   
   

Most print-to-order items take a little longer to dispatch than stocked items, but the quality is worth the extra wait.

Delivery Times

Print-to-order items usually dispatch within 3–6 business days.

Returns on Print-to-Order Items

Because each print is made specifically for your order, returns are accepted only if the item arrives damaged, faulty, or incorrect. If that happens, just email us at penelopedesigns02@gmail.com and we’ll sort it straight away.

PLEASE NOTE - FRAMES ARE NOT INCLUDED.

We hope you love your PDCS order as much as we loved creating it. But if something isn’t quite right, we’ve got you covered.

💌 Returns

If you’d like to return your order, please get in touch within 14 days of receiving it by emailing penelopedesigns02@gmail.com with your order number and reason for return. We’ll walk you through the next steps and send you the return details.

To be eligible for a return, your item must be:

• Unused and in its original condition

• Returned with any original packaging

• Free from damage, marks, or signs of wear

Once we’ve received and checked your return, we’ll issue your refund to the original payment method.

⚡ Exchanges

We don’t currently offer direct exchanges, but you’re welcome to return your item for a refund and place a new order for the product you’d prefer.

🚫 Non-Returnable Items

For hygiene reasons, we can’t accept returns on worn or damaged items.

⏳ Pre-Order Items

Pre-order items are made to order, so production and dispatch take a little longer — estimated dispatch dates will always be listed on the product page.

You still have a 14-day cooling-off period once your pre-order arrives. This means you can cancel or return your pre-order for any reason within 14 days of receiving it, as long as it’s in its original, unworn condition and packaging.

Just email penelopedesigns02@gmail.com within that 14-day window to let us know you’d like to cancel or return. You’ll then have a further 14 days to send the item back, and we’ll issue your refund within 14 days of receiving your return.

If your pre-order arrives damaged or faulty, please get in touch and we’ll sort it right away.

💭 Questions?

We’re always happy to help! Reach out to penelopedesigns02@gmail.com and we’ll get back to you as soon as possible.